Privacy Policy
This policy explains what information the site collects when you visit, request pool quotes or send a message.
It covers how that information is used, who receives it, and how you can ask to see, correct or delete it. You can make those requests through the contact page form. Changes to this policy are posted here with the updated date.
The short version
- Quote requests go to the builders you pick, or up to 3 network builders serving your area when you make no picks.
- Personal information is shared only with named or matched builders, hosting and form providers, and when the law requires.
- We do not sell personal information; use the contact page form to ask to see, correct or delete yours.
Project details entered in the quote form
The quote form collects the project details you enter, including your town, ZIP code, street address and project type. It also collects whether the project is at an existing or new home, home ownership, HOA information and your timeline.
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Your builder picks are part of the quote request too. The form also collects whether an insurance claim pays for the work. These entries form part of the information you submit about the project. The site uses quote-form information to send the request to the builders you name or to match it with builders serving your area when you make no picks.
Contact information and preferences
The quote form collects your name, phone number, email and contact preferences. These details accompany the project information you enter. They are used as part of sending your request to the builders selected or matched for it.
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The information covered by this policy includes both what you want to build and the contact details you provide with that request. Your choices about contact are collected with the form. The site also uses submitted information to reply to messages and keep records of consent and referrals, as described below. Requests to see or correct that information go through the contact page form.
Other forms and basic visit information
Information collected also includes details entered in the contact form and builder form. Basic server and analytics data includes pages viewed, device information and approximate location from your IP address. This visit information is used to improve the site.
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When you send a message through a contact or builder form, the site collects the details you type into that form and uses them to reply. Basic server and analytics information relates to your visit, including the pages viewed and device. The location information described here is approximate location derived from IP, alongside the address information you separately enter in a quote request.
Sending requests to builders
Quote-form information is used to send your project request to the builders you picked. When you do not pick builders, the request goes to up to 3 network builders serving your area. The named or matched builders receive the request.
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The routing depends on the builder choices included in your submission. Picking builders names the recipients for your request. Leaving the builder picks empty uses the area-matching route described here instead. Sending project and contact information to those recipients is one of the site's stated uses of the information you enter, along with responding to messages and keeping consent and referral records.
Consent, referrals and permit matching
Submitted information is used to keep records of consent and referrals. It is also used to match finished pools to public permit records. These uses sit alongside sending your quote request, replying to your messages and improving the site.
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A quote request contains information about the project and the address entered for it. The site uses that information in connection with referral records and matching finished pools to public permit records. Consent records are also kept. These are stated purposes for retaining submitted information, and the retention section explains that records are kept as long as needed for those purposes and legal duties.
Who receives personal information
Sharing is limited to builders named or matched for the request, service providers that host the site and forms, and disclosures required by law. We do not sell personal information. These are the sharing categories covered by this policy.
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For a quote request, the builder recipients are the ones selected by name or matched to the area when no picks were made. Hosting and form service providers are another recipient category because they provide the site and forms. Information is also shared when the law requires it. The policy's stated uses include replying to messages, maintaining records and improving the site.
Ask to see, correct or delete your information
Use the contact page form to ask to see the information held about you, correct it or delete it. The same contact route applies to information submitted through quote, contact and builder forms covered by this policy.
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You can use that form to state which of these requests you are making: seeing your information, correcting it or deleting it. The site uses contact-form details to reply to messages. The record-retention purposes described in this policy include referrals, consent records and legal duties. Those purposes explain why the site keeps records before deleting them when they are no longer needed.
How long records are kept
Records are kept as long as needed for referrals, consent records and legal duties, then deleted. This policy describes retention by those purposes rather than giving a fixed storage period for every piece of information submitted to the site.
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The reasons for keeping records include documenting consent and referrals and meeting legal duties. Finished pools are also matched to public permit records as described in the use section. Once records are no longer needed for the stated retention purposes, they are deleted. If you want to ask to see, correct or delete your information, use the contact page form.
Children and changes to this policy
The site is not for children under 16. Changes to this privacy policy are posted on this page with the updated date. This page is the place to read the site's collection, use, sharing and retention information.
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When the policy changes, the updated date is posted with the changes here. Read the policy for the information collected through forms and visits, the uses of that information and the recipients described above. To ask to see, correct or delete your own information, send the request through the contact page form, which is the contact route provided for those requests.
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